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- Cisco TAC: My login is: don.murphy
- Cisco TAC Website
- TAC Phone Number: 1-800-553-2447
- XMedius: My login is: don_murphy@nic.edu - bigRed69!
- XMediusFAX Help Center
- Phone Number: 1-866-615-3066 (8:30am-5:00pm)
- Email: support.americas@xmediusfax.com
- Akkadian Console Operator (aCO):
- Akkadian Website
- Akkadian Labs Client Portal (licenses - bigRed69)
- Phone Number (Support Services): 1-800-818-4128
- Email: support@akkadianlabs.com
- XO Communications:
- XO Website
- XO Support Site
- myXO Portal
- XO CSR Request
- XO Trouble Tickets: 1-800-421-3872
- XO Account Number: 004000000211176
- Account Manager: Angela Hicks: Angela.F.Hicks@xo.com
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- Ticketing and Order Information:
- MACD 28994677 – all of our orders originate as what’s called a MACD (MACD= move, add, change, or disconnect). The MACD is submitted. The MACDs are reviewed by a technical consultant and then order entry. Once they review/scrub the orders they key the next steps which is a linx order which then creates a PSR. In this case your PSR is 11994320.
Its basically a system order process as to where we can track any of the three with any one of the referenced orders. So for example, you could have a MACD# but NOT have a PSR# yet. However, if you have a PSR# then you had to have either the MACD# or SFA# (this is usually brand new customer orders).
1. MACD 28994677
2. Linx 7-SO-127023599
3. PSR 11994320
- Frontier Communications:
- Frontier Website
- Frontier Trouble Tickets: 1-877-387-3477
- Frontier Trouble Ticket Status:Website Here
- Ednetics:
- Ednetics' Website
- Ednetics Support: (877) 809-4610
- Ednetics Email: support@ednetics.com